FAQs

How do I contact Ava support
To contact Ava support you need to first register for a login on our secure support portal at support.ava.uk and then create a case.   When raising a ca...
Tue, 25 Aug, 2020 at 10:52 AM
Data Privacy Notice
Privacy Notice - Ava Security Customer Data provided for Testing and Support  For the purpose of supporting you with and improving our products and b...
Wed, 9 Dec, 2020 at 2:29 PM
HAR file obfuscation
Ava Support will sometimes ask for a HAR (HTTP Archive) file to help diagnose an issue. A HAR file is a log of all traffic between a tab in your browser and...
Mon, 8 Mar, 2021 at 3:01 PM
How to gather a HAR file from Chrome
How to gather a HAR file from Chrome: Engineer’s Note: Please be advised – HAR files contain sensitive data such as credentials and cookies. Please be cau...
Wed, 7 Apr, 2021 at 5:25 PM