FAQ

What is the RMA process?
If you suspect that you might have a hardware issue with one of our camera or appliance products please use the following process. Go to the Ava suppor...
Fri, 27 Nov, 2020 at 1:48 PM
Where can I find the appliance Serial Number?
The Serial Number can be found either from Web UI or Console/SSH From Console/SSH: vplat# shell / # hostname vserver-v1aa-xxxx-xxxx Serial ...
Tue, 1 Sep, 2020 at 9:56 AM
A1000 server won't boot; power light is flashing
If your a1000 will not boot and the power light flashes then this indicates a fault; some of these faults are field-repairable (e.g. the case has is not pro...
Mon, 14 Sep, 2020 at 12:00 PM
How can I find out which disk is in which slot?
A1000 First you need to locate the disks. This can be done by removing the lattice panel on the front of the server. Note that opening the case by removin...
Thu, 20 May, 2021 at 3:02 PM
What network connection speeds are supported?
vserver 500 Main motherboard 10Mb / 100Mb / 1Gb PCIe NIC card 10Mb / 100Mb / 1Gb vserver 1000 Main motherboard 10Mb / 100Mb / 1Gb * 1Gb PCIe N...
Wed, 1 Apr, 2020 at 4:50 PM
Why do we not include a keyboard with the server for setup?
To make the setup as simple as possible, our servers are designed to be discover-able from the network, allowing you to manage the server completely from th...
Fri, 29 May, 2020 at 2:28 PM